SHIPPING POLICY

At Luxe Lengths Equine Extensions (LLEE), we carefully prepare and dispatch every order to ensure your products arrive safely and in beautiful condition. Please read the information below before placing your order, particularly when ordering internationally.

ORDER PROCESSING & DISPATCH

All orders are subject to LLEE's current processing and dispatch timeframes. Selecting a faster shipping service does notchange the processing time of your order or guarantee that your order will be dispatched within a particular timeframe.

If you require an order urgently or need it dispatched by a specific date, please contact the LLEE team prior to placing your order so we can confirm whether this can be accommodated.

Any timeframe discussed or requested after an order has been placed cannot be guaranteed unless expressly confirmed by the LLEE team.

EXPRESS & EXPEDITED INTERNATIONAL SHIPPING

Selecting Express, Expedited or another premium shipping service does not guarantee same-day, next-day or priority dispatch from LLEE.

International express collections are scheduled through our shipping providers and may not be available every day. Collection timing is determined by the relevant shipping provider and is outside the control of LLEE.

The estimated timeframe shown for an Express or Expedited shipping service refers to the estimated transit time from the time your parcel has been dispatched and collected by the carrier. It does not represent the total timeframe from the date your order is placed.

For example, selecting a 2–5 business day Express service means the carrier's estimated delivery timeframe is approximately 2–5 business days after dispatch/collection. It does not mean your order is guaranteed to arrive within 2–5 business days of being placed.

If your order is time-sensitive, please contact us before ordering so we can advise whether your required timeframe is achievable.

STANDARD / ECONOMY INTERNATIONAL SHIPPING

Standard or Economy international shipping may take up to 30 business days from dispatch to arrive.

By selecting a Standard or Economy shipping service, customers acknowledge and accept this potential delivery timeframe.

LLEE is not responsible for delays occurring within this stated delivery window and cannot consider an order delayed or missing while it remains within the carrier's expected timeframe.

Delivery may also be affected by circumstances outside our control, including customs processing, border or biosecurity inspections, carrier network delays, public holidays, weather events, peak shipping periods and delays within the destination country's postal or courier network.

SHIPPING ESTIMATES

All shipping and delivery timeframes provided by LLEE or displayed at checkout are estimates only unless otherwise expressly agreed in writing with the LLEE team prior to purchase.

Once a parcel has been collected by the shipping carrier, its movement and delivery are managed by that carrier. While we are always happy to assist where possible, LLEE cannot guarantee carrier delivery dates or accept responsibility for delays caused by the shipping provider, customs authorities or other circumstances outside our reasonable control.

CUSTOMS, DUTIES & IMPORT CHARGES

International customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees or other charges imposed by their destination country, unless otherwise stated at checkout.

Customs requirements and processing times vary between countries and may result in additional delays that are outside the control of LLEE.

Customers are responsible for ensuring that the products they purchase can be legally imported into their destination country and for providing any information requested by local customs or border authorities.

TRACKING

Where tracking is included with the selected shipping service, tracking details will be provided once your order has been dispatched.

Please allow time for tracking information to become active following collection, as carrier systems may not update immediately.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information supplied at checkout is complete and correct.

LLEE cannot accept responsibility for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete addresses supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will make every effort to update the information prior to dispatch, however changes cannot be guaranteed once an order has entered the shipping process.

DELAYED OR MISSING PARCELS

If your parcel has exceeded the expected delivery timeframe, please contact the LLEE team and we will assist with enquiries with the relevant carrier where possible.

Please note that international Standard/Economy parcels are not considered overdue until the applicable delivery timeframe of up to 30 business days from dispatch has passed.

LLEE cannot guarantee the outcome or timeframe of investigations conducted by third-party shipping providers.

QUESTIONS BEFORE ORDERING

If you are ordering for a competition, event, appointment or another specific date, we strongly recommend contacting the LLEE team before placing your order.

We are always happy to advise on current processing times and available shipping options; however, a required delivery or dispatch date is only considered agreed where it has been specifically confirmed by LLEE prior to purchase.